Terms of Use | Roleplays

1. About Us

NUVVUN CONSULTORIA E INOVAÇÃO LTDA, registered under CNPJ 64.290.716/0001-53, headquartered at Alameda Rio Negro, 503 - Sala 2020, Barueri, SP 06454-000, Brazil ("Roleplays"), is the developer and operator of the Roleplays platform.

These Terms govern the contracting and use of the platform by the contracting legal entity ("CUSTOMER") and its authorized users. By contracting or using the platform, the CUSTOMER declares that it has read, understood and accepted these Terms.

2. Definitions

Platform: the Roleplays software-as-a-service (SaaS), accessible via web, including all its features, APIs and documentation;
Users: the individuals authorized by the CUSTOMER to access the Platform (employees, managers, administrators and invited external participants);
Customer Content: templates, scenarios, personas, courses, knowledge materials and other content created or uploaded by the CUSTOMER, as well as data generated through use (recordings, transcripts, evaluations and reports);
Plan: the combination of features, usage limits, number of users and support levels defined in the commercial proposal accepted by the CUSTOMER;
DPA: the Data Processing Agreement executed between the parties as a contractual annex, governing the processing of personal data.

3. Scope and License

Roleplays grants the CUSTOMER, during the term of the agreement and subject to payment of the amounts due, a limited, non-exclusive, non-transferable and revocable license to use the Platform, restricted to the number of users and the features of the contracted Plan, for training and development of the CUSTOMER's own teams.

The license does not transfer any intellectual property rights over the Platform and does not authorize resale, sublicensing, hosting for third parties or use for the benefit of non-contracting organizations.

4. Our Products

The Roleplays platform is a SaaS solution that offers the following services:

AI training simulations via chat, voice and video
Automatic performance evaluation with a competency framework and customizable criteria
Voice session recording and transcription
Courses, assessments and certificates (Academy), with public certificate verification
Development programs and adaptive learning tracks, combining courses and simulations
Integrated AI assistant (Lume)
Gamification system (medals, rankings, challenges)
Analytics dashboards and management reports
Library of templates and training scenarios
External participant assessment (e.g., recruitment processes)
AI usage limits according to the contracted plan
API integrations and corporate SSO (Enterprise plans)

Available at: https://roleplays.com.br

5. Accounts, Registration and Security

The administrator designated by the CUSTOMER controls the creation, permission profiles and deactivation of Users — there is no public sign-up on the Platform;
Access credentials are individual and non-transferable; the CUSTOMER is responsible for the acts performed through its Users' accounts;
Registration information must be truthful and kept up to date;
Unauthorized access or suspected credential compromise must be reported immediately to Roleplays;
Roleplays provides granular access controls (permission profiles, visibility groups and team hierarchy) — configuring these controls within the account is the CUSTOMER's responsibility.

6. Acceptable Use

The CUSTOMER and its Users must not:

Use the Platform for unlawful, defamatory, discriminatory purposes or in violation of third-party rights;
Upload content that infringes intellectual property, trade secrets or personality rights of third parties;
Copy, modify, translate or reverse engineer the Platform, in whole or in part;
Resell, rent, sublicense or make the Platform available to unauthorized third parties;
Use bots, scrapers or unauthorized automated means to access or extract data from the Platform;
Circumvent or attempt to circumvent security mechanisms, usage limits or access controls;
Use the Platform to develop a competing product or service;
Intentionally overload the infrastructure or interfere with other customers' use of the Platform.

Roleplays may remove content that violates these Terms and, in serious or repeated cases, suspend the offending User's access, notifying the CUSTOMER.

7. Simulations, Recording and Consent

Voice simulation sessions are recorded and transcribed to enable performance evaluation, management follow-up and training audit — an essential feature of the service;
The CUSTOMER is responsible for informing its Users and obtaining the necessary consents or legal grounds for recording and evaluating sessions, in accordance with applicable labor and data protection legislation;
Simulations use fictional personas and scenarios. The CUSTOMER must instruct its Users not to input real personal data of end customers, patients or third parties into simulation conversations;
Access to recordings and evaluations respects the permission profiles and visibility groups configured by the CUSTOMER;
Recordings follow the lifecycle described in the Privacy Policy and the DPA (default retention of 2 years, customizable by contract).

8. Artificial Intelligence

The Platform uses third-party AI models (including OpenAI, Anthropic and Google) for simulations, evaluations, assistance and content generation. The CUSTOMER acknowledges that:

AI systems are probabilistic in nature and may produce inaccuracies, errors or unexpected responses, including during conversation simulations;
AI personas are fictional training characters — they do not represent the opinions, positions or characteristics of real people, even where there is incidental resemblance;
AI-generated evaluations, scores and feedback are professional development support tools and do not constitute professional advice, technical opinion or a definitive decision; human oversight is recommended for significant decisions about people (e.g., promotion, dismissal, approval in a recruitment process);
Data sent to AI providers via API is never used to train models, in accordance with those providers' commercial terms and the DPA;
Model availability and behavior partially depend on third parties; Roleplays selects and updates the models used to maintain service quality;
AI usage is metered according to the Plan and is non-refundable.

9. Customer Content and Usage Data

Customer Content belongs to the CUSTOMER. The CUSTOMER grants Roleplays a limited, non-exclusive and revocable license to host, process, transmit and display such content solely to the extent necessary to operate, maintain, protect and improve the contracted service;
The CUSTOMER represents that it holds the necessary rights and authorizations over the content it uploads to the Platform;
Roleplays may use anonymized and aggregated data, incapable of identifying individuals or the CUSTOMER, for statistics, research and continuous improvement of the Platform;
Upon termination, the data export and deletion rules of section 19 apply.

10. Personal Data Protection

The processing of personal data on the Platform is governed by our Privacy Policy and by the LGPD and GDPR pages, which form part of these Terms. When processing personal data on behalf of the CUSTOMER, Roleplays acts as a processor under Brazilian Law No. 13,709/2018 (LGPD).

Business customers: a standard Data Processing Agreement (DPA) is available as a contractual annex, detailing roles (controller/processor), subprocessors, security measures and data lifecycle. Request it at [email protected].

DPO: Leonardo Fabra Gomez — [email protected]

Post-termination retention: 30 days for reactivation and data export; permanent deletion within 60 days after termination, except where retention is required by law.

11. Plans, Payments and Adjustment

Plans define the number of users, monthly AI usage limits (non-cumulative), available features, storage limits and support levels;
Amounts, billing frequency and payment method are those defined in the accepted commercial proposal. In the recurring modality, billing is periodic and automatic;
The agreed price includes the charges and taxes levied on the service; changes in tax burden may be passed through as provided by law;
Prices are adjusted annually by the IGP-M/FGV index or a substitute index;
Plan upgrades take effect immediately with pro-rata billing; downgrades take effect in the following cycle.

12. Non-Payment

In the event of non-payment, and always upon prior written notice:

After 5 business days from the notice, Roleplays may suspend access to the Platform until regularization (account data is preserved during suspension);
After 20 days from the notice without regularization, registration with credit protection bureaus and judicial or extrajudicial collection measures may follow;
Persistent default for more than 60 days entitles Roleplays to terminate the agreement, applying the data export and deletion rules of section 19.

13. Cancellation and Refund

For distance contracting, cancellation may be requested within 7 calendar days of contracting, without penalty, pursuant to Art. 49 of the Brazilian Consumer Protection Code, where applicable. Refunds are processed within 45 calendar days; credit availability depends on the financial institution.

The service is an obligation of means, not of result: failure to reach the CUSTOMER's internal goals or non-use of available features does not entitle the CUSTOMER to a refund.

14. Availability, Support and SLA

The Platform is provided on a 24/7 basis. A contractual availability guarantee (uptime SLA) is offered on the Enterprise plan, as per the commercial proposal;
Scheduled maintenance will be communicated in advance and performed, whenever possible, outside business hours;
Support channels and response times vary by Plan (email, chat and dedicated support with an account manager on Enterprise). Standard service hours: Monday to Friday, 9 am to 6 pm (Brasília time);
Platform backups are performed daily, with storage outside the production environment.

15. Warranties and Disclaimers

Roleplays undertakes to provide the service diligently, applying market standards in development, security and operations;
To the extent permitted by applicable law, the Platform is provided "as is", without warranties of uninterrupted or error-free operation;
Roleplays is not liable for unavailability caused by events beyond its reasonable control, including CUSTOMER connectivity failures, third-party provider unavailability or use in breach of these Terms;
Minimum technical requirements (up-to-date browser, microphone and stable connection for voice simulations) are the CUSTOMER's responsibility.

16. Limitation of Liability

Roleplays' total liability for all events related to the agreement is limited to the amount effectively paid by the CUSTOMER in the 12 (twelve) months preceding the event;
Neither party is liable for loss of profits or indirect damages;
The above limitations do not apply in cases of willful misconduct, breach of confidentiality or of intellectual property;
Fines and penalties applicable to the CUSTOMER likewise shall not exceed the value of the Plan contracted in the last 12 months, subject to the exceptions in the previous clause and in the non-solicitation clause.

17. Intellectual Property

The Platform, its code, design, trademarks, evaluation models and documentation are the exclusive property of Roleplays, protected by Brazilian Laws 9,279/96 and 9,610/98. Nothing in these Terms transfers such ownership;
Customer Content remains the property of the CUSTOMER (section 9);
Suggestions and feedback about the Platform may be used by Roleplays to improve the product, without any obligation of compensation and without incorporating the CUSTOMER's confidential content;
Use of the CUSTOMER's name or brand as a commercial reference by Roleplays requires the CUSTOMER's prior consent.

18. Confidentiality

Both parties shall keep confidential all non-public information exchanged under the agreement. The usual exceptions apply:

Information in the public domain without breach of these Terms;
Information independently developed or obtained from legitimate sources without a duty of confidentiality;
Disclosure required by law or by a competent authority, limited to what is strictly necessary and, where permitted, with prior notice to the other party.

The confidentiality obligation survives for 5 (five) years after termination. For personal data, the terms of the DPA and applicable law apply, without time limitation.

19. Term, Suspension and Termination

The agreement remains in force for the period contracted in the commercial proposal, renewing as provided therein;
Either party may terminate for material breach by the other, upon notice with a 30 (thirty) day cure period;
Upon termination for any reason: the CUSTOMER has 30 days to export its data; permanent deletion occurs within 60 days after termination, except where retention is required by law; upon request, Roleplays issues a deletion statement;
The confidentiality, intellectual property, limitation of liability and data protection clauses survive termination.

20. Anti-Corruption and Non-Solicitation

The parties undertake to comply with applicable anti-corruption legislation, including the Brazilian Administrative Improbity Law (8,429/1992) and the Clean Company Act (12,846/2013). Offering undue advantages to public officials is prohibited. Violations entitle immediate termination for cause.

During the agreement and for 1 year after its termination, the parties shall not solicit or hire, directly or indirectly, employees or contractors of the other party with whom they had contact in connection with the agreement. Penalty: 12 months of compensation per solicited professional, without prejudice to further damages.

21. Changes to These Terms

Roleplays may update these Terms, communicating changes with a minimum of 15 days' notice by email or through the Platform itself. Changes that materially restrict the CUSTOMER's rights entitle it to terminate the agreement without penalty before the new version takes effect. Continued use after effectiveness constitutes acceptance.

Specific commercial conditions (prices, limits, SLA) are set out in the accepted commercial proposal, which prevails over these Terms in the event of a commercial conflict.

22. General Provisions

These Terms are integrated with the Privacy Policy, the LGPD and GDPR pages, the DPA (where executed) and the accepted commercial proposal, forming the entire agreement between the parties;
The CUSTOMER may not assign the agreement without Roleplays' prior consent; Roleplays may assign it to successors in the event of corporate reorganization, maintaining the contracted guarantees;
Neither party is liable for non-performance caused by acts of God or force majeure;
Tolerance of any breach does not constitute a waiver of rights;
The parties are independent contractors — these Terms do not create any corporate, employment or agency relationship;
The signatories declare they have the authority to bind their organizations;
Contact: [email protected] · WhatsApp: +55 (11) 93619-6099 (messaging only).

23. Jurisdiction and Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of Barueri/SP are elected to resolve any disputes, with waiver of any other, however privileged.